SHIPPING & ORDERING
We do our best to process and ship orders within 1-2 business days. Orders placed after 11am CT may be processed the following business day. Once your order is shipped, you will receive an email with tracking information (available on all methods of shipping). Shipping times may vary and we can’t guarantee the arrival date of any order, but we promise to get your order out as quickly as possible! Please keep in mind we get backlogged during the holidays season, and it could take longer.
Orders requesting Expedited Shipping must be placed by 1:00pm CT to ensure same day shipping. 2-Day delivery to Alaska and Hawaii may take three days. Next-Day delivery is available only in the continental US. Next-Day delivery to Alaska and Hawaii may take an additional 1-2 days. Expedited shipping is not available for PO Boxes, FPOs, or APOs.
WHEN DOES MY ORDER SHIP AND WHEN WILL IT ARRIVE?
We strive to ship your order as quickly as possible. Depending on the time of day you place your order, it may take up to 2 business days during normal business hours to package and ship your order. Shipping and arrival may be affected by observed holidays or carrier peak periods.
Once your package is shipped, you’ll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities. Please be patient and check back roughly one business day after you have placed your order. If you do not see tracking information within the 24 hour period, please check your spam folder. To avoid future notification issues please add Hydro Power to your safe sender list. We cannot be held responsible for lost or stolen packages.
ESTIMATED SHIPPING TIMES
Ground: 5-7 Business Days
2-Day: 2 Business Days
1-Day: Next Business Day
* Orders requesting Expedited Shipping must be placed by 1:00pm CT to ensure same day shipping. 2-Day delivery to Alaska and Hawaii may take three days. Next-Day delivery is available only in the continental US. Next-Day delivery to Alaska and Hawaii may take an additional 1-2 days. Expedited shipping is not available for PO Boxes, FPOs, or APOs.
Your order will arrive via FedEx or USPS. If you are unable to receive FedEx shipments, please use your P.O. Box; P.O. boxes, APOs and will ship USPS only. Shipments to Puerto Rico, the U.S. Virgin Islands, Guam, the Northern Mariana Islands and American Samoa will ship via USPS and may take additional shipping time.
WHAT IF I HAVE SPECIAL DELIVERY REQUIREMENTS?
We’re happy to help you with your special delivery requirements. For example, if you can’t receive FedEx, but also have no PO Box, please contact customer service and we’ll do everything we can to accommodate your delivery needs.
I MADE A MISTAKE WHEN PLACING MY ORDER. CAN I CHANGE IT?
Our goal is to ship your order as quickly as possible. So once you hit submit, most orders cannot be changed, but we will do our best to make it right. Please contact us at firstname.lastname@example.org as quickly as possible.